Customer Experience Officer- Owaka

Do you have a passion for working with the community?

If so, we want you to join our team as a Customer Experience Officer at the Owaka Community Library!

About Us:

At Clutha District Council, we are committed to empowering our community to thrive while preserving our spaces for future generations. We believe in creating a workplace where everyone feels valued, supported, and confident in their roles.

About the Clutha District:

The Clutha District, spanning over 6,700 square kilometers in the lower South Island, offers breathtaking scenery from coast to mountains. Enjoy a relaxed lifestyle, affordable housing, and a friendly community, fostering an ideal work-life balance. Conveniently located near Central Otago and Dunedin, with its international airport and university, and bordered by the stunning Catlins, renowned for its waterfalls, wildlife, rainforest, and surf-worthy beaches.

Role Overview:

As a Customer Experience Officer, you will ensure that every visitor's journey is engaging and positive. Your responsibilities will include:

• Delivering library programs and services.
• Providing digital assistance to customers.
• Promoting the Clutha District to visitors.
• Helping customers access council and other services.

The Owaka Community Library is open 363.5 days of the year. This is a permanent, up to 30-hour-per-week role. Hours and days of work will be negotiated with the successful candidate. We also welcome applications from individuals interested in a job-sharing arrangement.

Key Requirements:

• A high level of digital proficiency across a wide range of applications and technologies
• Excellent communication skills - both oral and written
• An ability and confidence to relate well to people of all ages, backgrounds and ethnicities; and a passion for making positive difference for people
• Self-motivated with high levels of adaptability and time management skills

Why Join Us?

• Opportunity to make a meaningful impact in your community.
• Supportive and inclusive work environment.
• Great work-life balance.
• Ongoing professional development and training opportunities.

If you have great digital skills and love working with people of all ages, we'd love to hear from you!

We will be assessing applications as they are received, so apply now!